Q. Why is my card delayed?
A. Our card manufacturer has notified us of a delay that is impacting the reissue of all Wescom cards. We apologize for any inconvenience this may have caused.
Q. How can I continue to use my card and make transactions?
A. If you haven’t already, we encourage you to add your card to your mobile wallet in the Wescom Mobile Banking App for fast, secure purchases. If your card is already added, you’re all set.
Q. How do I add my card to my mobile wallet?
A. The steps to add your card to your mobile wallet are:
Log in to the Wescom Mobile Banking App and select Accounts.
Tap the Apple Wallet®, Google Pay™, or Samsung Pay buttons next to your checking account or credit card balance and follow the steps to add your card.
Once your card is loaded, look for the contactless logo or your preferred mobile wallet’s logo at checkout.
Q. My card is already in my mobile wallet. Do I need to do anything?
A. No. Your mobile wallet will automatically update to include your new card (debit or credit).
Q. I have some reoccurring payments set up on the card. Will they go through?
A. Your card number will remain the same, but you will need to update your expiration date and CVV. Please call 1-888-4WESCOM (1-888-493-7266) for assistance.
Q. Can I get a new card at the branch?
A. Yes if it’s a debit card. For your convenience, please schedule an appointment through wescom.org/schedule-an-appointment.
Q. My debit or credit card has already expired, can I add it to my mobile wallet?
A. Yes. If you log on to Online Banking or Mobile, simply tap the Apple Wallet®, Google Pay™, or Samsung Pay® buttons next to your checking account or credit card balance and follow the steps to add your card.