Account Alerts FAQ
Is there a fee for Account Alerts?
Account Alerts via eBranch are free.
What is the purpose of Account Alerts?
Account Alerts are designed to monitor your account and alert you whenever a transaction or action takes place.
What do I need to do to begin using alerts?
Simply enroll, add at least one valid email address and enable desired alerts.
How do I enroll in Account Alerts?
Simply click on the Account Alerts eBranch menu option (or click here), accept the terms for enrollment, set up your email address and you will be ready to use alerts.
How do I set up a new alert?
To set up a new alert, click Account Alerts, and then click the Add Alert tab (or click here.). You can select the alerts from the drop-down list. You can set up as many alerts as you like.
What types of alerts are available?
To view details on available alerts, click here.
Do I need an email address to use alerts?
Yes, you will need to set up at least one valid email address to use alerts. You can set up up to five email addresses and you can choose to send alerts to any or all of the email addresses. Alerts will be cancelled by Wescom if your email address is invalid. If you are using a spam filter or blocker, please enable it to receive emails from Wescom.org.
Can I send alerts to more than one email address?
Yes, you can send an alert to up to five email addresses. You can send alerts to any device which has a valid email address, such as a cell phone or other mobile device. Standard wireless carrier text charges may apply. Check with wireless carrier provider for additional information.
Can I send alerts to my cell phone?
Yes, you can send alerts to any mobile device or cell phone that has a valid email address. You may need to contact your mobile or cell phone provider for additional information.
How can I review my pending alerts?
To review pending alerts, click Account Alerts, and then click My Alerts.
How do I edit or delete a pending alert?
To edit or delete pending alerts, click Account Alerts, and then click My Alerts. Next to each pending alert, there are “Edit” and “Delete” links.
How can I review my sent alerts?
To review sent alerts, click Account Alerts, and then click the Sent Alert tab. The sent alerts are displayed along with the date and time they were sent.
How do I earn a Signature Point?
You will receive a point towards your Signature Score when you set up a Card Purchase Alert on an open check card or credit card. To learn about Signature Membership, click here.
Who do I contact if I have further questions about Account Alerts?
You can contact us at 1-888-4WESCOM (1-888-493-7266) during normal business hours. For hours and locations, click here. Or you can email us at email@example.com.