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News

The latest updates from Wescom Credit Union

We're Making Moves for YOU!

In an effort to help Southern Californians build better lives and improve their overall experience with us, we've moved the West Covina Branch to a new location on May 11, 2020! The new branch is located in McIntyre Square at 2464 E Garvey South, Suite F, West Covina, CA 91791.

The new and improved branch design utilizes technology and allows for more meaningful interactions to help us better serve you.

Some of the features include:

  • A tech-forward design
  • Walk-up ATMs
  • An on-site coin booth

Plus, you can still expect the same range of banking and financial services, the same friendly staff, and the same hours as before — Monday through Friday, 9 a.m. - 6 p.m. and on Saturday, 9 a.m. - 4 p.m.

New Email and Text Alerts to Detect Fraud

Keeping your account safe is our priority – so we’ve introduced a new alert system, notifying you about possible fraud on your account. The best part is, you’re automatically enrolled.

Here's how it works:

Wescom will send you an email or a text if a suspicious card transaction is detected on your account. You’ll be able to reply directly to the message to quickly and easily verify the transaction. If you do not respond you will receive a call to verify the transaction. Please note, Wescom will never ask you to enter any personal information such as a PIN, account number, or card number. To make sure you’re getting these important security updates, please confirm that your contact information is up-to-date in eBranch. Just sign in, select the gear icon at the top right, and choose Change Contact Information. For questions, call us at 1-888-4WESCOM (1-888-493-7266).

Unlimited Transfers from Savings and Money Market Accounts

We’ve removed the six per month withdrawal limit from Savings and Money Market Accounts so you can transfer or withdraw without any restrictions.

Transfers from the comfort of your home; through eBranch, the Wescom Mobile Apps, or by calling us at 1-888-4WESCOM (1-888-493-7266).

2-Day Notice for Large Cash Withdrawals

While we encourage you to bank from home, should you need to withdraw more than $5,000 in cash, we’ve added an online schedule feature to make your visit smoother.

Schedule an Appointment online at least two to three days in advance and we’ll get everything prepped for your visit.

For more information, visit our COVID-19 page.

Avoid COVID-19 Scams

Be Aware of COVID-19 Stimulus Scams

Congress recently passed a large COVID-19 relief and stimulus package. As with other aspects of the COVID-19 pandemic, fraudsters are exploiting the relief and stimulus to victimize the public. The U.S. Secret Service is seeing a rise in stimulus relief fraud over the past several days and expect the fraud attempts to continue throughout the pandemic.

How to Identify Threat

Fraudsters are using a variety of means to contact potential victims. In one instance, the criminal actors are using spoofed email addresses posing as U.S. Treasury officials requesting that the victim provide personal identifying information, so that they can receive their share of the stimulus. Other themes could include economic stimulus, personal checks, loan and grant programs, or other subjects relevant to the CARES Act.

Remain Vigilant – Protect Your Personal Information

If you are seeking information about the relief/stimulus program contact the specific government agency via its website for guidance and follow protocols published by those government websites.

Also, know that if Wescom reaches out to you, we will never ask you for confidential information such as social security numbers, personal identification numbers (PIN), passwords, or other account information.

Additionally, we encourage you to sign up for free Account Alerts in eBranch to help you keep track of your finances via text message or email notifications. You can also visit our Security Center for more ways on how Wescom can help you keep your accounts safe.

UCLA Campus Branch Temporarily Closed

In accordance with Ackerman Union and Kerckhoff Hall, the Wescom UCLA Campus Branch is temporarily closed. Click here for other ways to access your account.

Wescom Financial Services—Here Through Market Volatility

As the situation with coronavirus (COVID-19) continues to unfold, Wescom Financial Services (WFS) is here and ready to support you during this volatile period. You can continue to depend on us for your financial needs as we navigate these unprecedented times together.

If you have any questions or concerns, or would like to schedule a financial review, please don’t hesitate to call us at 1-888-879-0558 ext. 5104.

Investment products and services offered through Wescom Financial Services, LLC (WFS), a Registered SEC Investment Advisor, broker-dealer, and a wholly owned subsidiary of Wescom Credit Union. Registered Representatives are employed by and registered through WFS (Member FINRA/SIPC).

Investments are not NCUA/NCUSIF insured, not Credit Union guaranteed, and may lose value.

Wescom Financial Services CA Insurance License #0E36340.

Contactless Wescom Visa® Debit Cards

Tap and Pay at Checkout

If your Wescom Visa Debit Card has the contactless symbol, there’s no need to swipe or insert it at checkout. Just tap and pay for quick, contactless, and secure transactions.

Here’s how it works:

  1. LOOK for the Contactless Symbol at checkout
  2. TAP your card on the checkout terminal
  3. PAY in seconds with your new card

The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.

New Alerts to Detect Fraud

Direct Emails About Possible Fraud

Keeping your account safe is our priority – so we’ve introduced a new email alert system, notifying you about possible fraud on your account. The best part is, you’re automatically enrolled.

Here's how it works:

  1. Wescom will send you an email if a suspicious card transaction is detected on your account.

  2. You’ll be able to reply directly to the email to quickly and easily verify the transaction. If you do not respond to the email you will receive a call to verify the transaction.
  3. Please note, Wescom will never ask you to enter any personal information such as a PIN, account number, or card number.

To make sure you’re getting these important security emails, please confirm that your contact information is up-to-date in eBranch. Just sign in, select the gear icon at the top right, and choose Change Contact Information. For questions, call us at 1-888-4WESCOM (1-888-493-7266).

Wescom Emergency Loans

Offered to Existing Members Impacted by Natural Disasters

Wescom understands that natural disasters can take a serious toll on people’s lives – especially during Southern California’s fire season. That’s why we offer an Emergency Loan of up to $5,000 for 60 months with no payment or interest for the first 90 days.

Let Wescom help you in your recovery process.

  • An Emergency Loan is available to existing members who have sustained losses or have been negatively impacted by a natural disaster.
  • After the first 90 days, the loan will have a fixed interest rate of 5.90% APR* for the remainder of the loan term.
  • Funds must be used to pay for emergency housing, clothes, or transportation.
  • Automatically transfer payments from your Wescom account.

Payment deferments on existing consumer loans are also available. Stop by any Wescom branch or call 1-888-4WESCOM (1-888-493-7266) to apply for an Emergency Loan or discuss loan deferment options.

*APR = Annual Percentage Rate. The maximum loan amount is $5,000 with no minimum amount required. For loan amounts $0 - $2,500, the maximum term is 36 months. For loan amounts $2,501 - $5,000, the maximum term is 60 months. Loan must be set up on Automatic Payment from a Wescom Account. Member’s account must be in good standing to qualify for an Emergency Loan, which is subject to Wescom underwriting guidelines. This offer is not available to new members. The Emergency Loan must be used to pay for property losses/damages as a result of the natural disaster and may not be used to pay off or pay down an existing Wescom loan or any other loan or for any other purpose.

It's Cybersecurity Awareness Month

Keep Your Account Safe

October is Cybersecurity Awareness Month and Wescom has the tips and resources you need to be safer and more secure online.

  • Visit the Wescom Security Center to learn about online security, fraud, identity protection, LifeLock, and how to report fraud.
  • Visit the Financial Education Center for 25 free financial education models on topics such as identity protection
  • Wescom will never call you and ask you to provide a security code you may have received via text or email, your account number, debit card number, credit card number, or online banking credentials.
  • If you receive a call or text message asking you for this type of information, contact Wescom immediately by visiting the Security Center page to report the incident or call us at 1-888-493-7266 to let us know.

Celebrate International Credit Union Day

Visit a Wescom Branch on Thursday, October 17 for a sweet treat

Join us on October 17, 2019 to celebrate International Credit Union (ICU) Day® — a day we reflect on the history and mission of the credit Union movement. Part of our mission is to improve the communities in which we serve through community giving and service. This year, on ICU day, you're invited to a Wescom branch for a celebratory treat.* Can't make it to a branch? Connect with us on social media for fun giveaways.

*While supplies last.

The NEW Wescom UCLA Campus Branch is Open

Serving the UCLA Community

To help our UCLA community experience #BetterBanking4Bruins, Wescom has opened a new branch on the first floor of the Ackerman Student Union on the UCLA campus. The new UCLA Campus Branch design allows for more meaningful interactions without barriers for UCLA students, alumni, faculty, and staff.

Some of the features include:

  • A tech-forward design
  • Walk-up ATM
  • An on-site coin booth

Hours are Monday through Friday, 10a.m. ‐ 7 p.m. and on Saturday, 9 a.m. ‐ 4 p.m.

Big Blue's Last Day in Northridge

Last Day to Visit is July 30

It’s time to say goodbye to Big Blue, the Wescom Mobile Branch, at the Northridge Fashion Center. The last day to visit Big Blue between Macaroni Grill and Wood Ranch Grill is on Tuesday, July 30, 2019 from 11 a.m. to 6 p.m

We apologize for the inconvenience this may cause and want to assure you that we remain committed to serving you.

We're Making Moves for YOU!

In an effort to help Southern Californians build better lives and improve their overall experience with us, we're moving the Riverside Branch to a new location on June 10, 2019! The new branch will be located at 3790 Tyler St. Riverside, CA 92503, which is less than 500 ft. from the former branch, located at 3825 Tyler St. Riverside, CA 92503.

At the new Riverside Branch, you'll experience the new and improved branch design that utilizes technology and allows for more meaningful interactions without barriers.

Some of the features include:

  • A tech-forward design
  • Walk-up ATMs
  • An on-site coin booth

Plus, you can still expect the same range of banking and financial services, the same friendly staff, and the same hours as before — Monday through Friday, 9 a.m. - 6 p.m. and on Saturday, 9 a.m. - 4 p.m.

Redeem Your Damaged Bills for Free

What You Need to Know

The U.S. Bureau of Engraving and Printing lets you redeem your damaged bills for free when:

  • The bill is damaged enough to where the value is unclear or questionable.
  • The bill is missing relevant security features.
  • More than 50 percent of the bill is intact.
  • Fifty percent or less of the bill is intact, and the cause of damage is supported by evidence.

To redeem full value of your damaged bill, just mail it to the Bureau of Engraving and Printing at MCD/OFM, Room 344A P.O. Box 37048 Washington, DC 20013 and include the following:

  • A letter stating the estimated value of the damaged bill
  • Your contact information
  • An explanation of how the bill became damaged
  • Your account and routing number, which you can find in eBranch or on the Wescom Mobile App

For more information, visit bep.gov/submitaclaim.html.

Big Blue is at UCLA

The Mobile Branch is Not in Glendale on Tuesday, Feb. 28

Our Mobile Branch will on the UCLA campus in front of the Intramural Fields on Thursday, February 28 from 9 a.m. — 6 p.m. This is a one-time schedule change so Big Blue will be back at the Glendale Galleria on Thursday, March 7 to serve our members' needs and perform cashless transactions.

Learn more about Big Blue and where it is every week.

Government Shutdown Assistance

Impacted by the recent government shutdown? We're here to help! Wescom offers emergency financial assistance, including emergency loans and payment deferrals on existing consumer loans.

Stop by any Wescom branch or call 1-888-4WESCOM (1-888-493-7266) to request Emergency Loan Assistance.

Retiring with Resiliency

The Women's Guide to Planning with a Purpose

Attend a Complimentary Seminar on June 14

Join your host Daniel Herrera, Wescom Financial Services Financial Advisor, for an educational seminar on Women and Retirement.

When: June 14, 2018 at 6:30 p.m.

Where: Wescom Simi Valley Branch, 2961 E. Tapo Canyon Road, Simi Valley, CA 93063

Daniel will present key information and insight, including valuable information on the following topics:

  • Reasons why women's economic clout is growing
  • The unique financial challenges women face
  • Steps women can take to help them achieve financial security

Space is limited and reservations are required, so save your spot today.

RSVP Online

Or, call us at 1-888-4WESCOM (1-888-493-7266) ext. 8003

Investment products and services offered through Wescom Financial Services, LLC (WFS), a Registered SEC Investment Advisor, broker-dealer, and a wholly owned subsidiary of Wescom Credit Union. Registered Representatives are employed by and registered through WFS (Member FINRA/SIPC).

Investments are not NCUA/NCUSIF insured, not Credit Union guaranteed, and may lose value.

Wescom Financial Services CA License# 0E36340.

Withdraw $5 Bills from Wescom ATMs

Cash withdrawals just got a lot more flexible because now all Wescom ATMs dispense $5 bills. You can even choose to withdraw less than $20!

Find a Wescom ATM near you

Your Tax Forms are Available in eBranch and Mobile

Access Your Forms in eBranch

  1. Log in to eBranch
  2. Click Account Info from the Menu and select eStatements
  3. Select the Tax Forms tab
  4. Choose the form you want to view and click View Document

Access Your Forms in Mobile

  1. Log in to the Wescom Mobile Banking App
  2. Click the Menu and select e-Statements
  3. Select the Tax Forms tab
  4. Choose the form you want to view and click View Document

Electronic Access to the Routing and Account Numbers

Making an electronic payment? Signing up for direct deposit? Want your tax refund faster? You’ll need the Wescom Routing Number and your account numbers. Here’s where it find them:

  • eBranch: Click the blue Routing & Account Number tab from the Balances page
  • Mobile: Select Routing & Account Number from the Menu

Good News for Platinum Signature Members

We will continue to offer the paper statement fee waiver as a benefit for Platinum Signature Members in 2018. This means that if you currently receive paper statements, you will not be assessed the $2 monthly fee. This is just one of the many extra benefits that come with our highest level of Wescom Signature Membership.

Additionally, the paper statement fee is waived for Youth Members, primary account holders age 60 and older, Fiduciary Accounts, and new accounts for the first 90 days.

Enter Your Account Number When You Call Us

Get Faster Service

When you call 1-888-4WESCOM (1-888-493-7266) to speak with a Member Service Representative, be sure to say or enter your account number when prompted. This will help us quickly identify your account and save you time.

Equifax Data Breach

What You Need to Know

Credit reporting company Equifax has announced a breach of their data systems. We are following this situation to stay apprised of potential impacts.

Most importantly, we want you to know that there was no breach of Wescom computer or security systems. We monitor all Wescom credit and debit card accounts 24 hours a day, seven days a week for suspicious activity with our automated fraud detection system and we will continue to do so. We encourage members to sign up for Account Alerts, which can serve as an early warning system should fraud occur.

Equifax has announced the mitigating actions they are taking, including offering Trusted ID Premier for consumers. For additional information directly from Equifax please visit https://www.equifaxsecurity2017.com/.

Activate Your New Credit and Debit Cards

Visit the Card Center in eBranch

As soon as you receive a new Wescom Credit or Debit Card, please cut up your old card and activate your new card right away. Here's how:

  1. Sign in to eBranch at the top of this page.
  2. Select "Card Center" from the Menu bar.
  3. Click "Activate Card," then follow the instructions.

If you have multiple cards, please click on the arrow to select the card you wish to activate. You can also activate your card by calling the number on the sticker from your home phone. Once activated, your new card is ready for use.

Let Us Know Before You Go

Keep Your Card Active Wherever You Go

If you will be traveling and plan on using your Wescom Visa Credit or Debit Card, we recommend notifying your Credit Union prior to your departure. Changes in your spending habits and patterns can trigger a security alert with our fraud detection system, especially if these transactions are made out of state or overseas. If potential fraud is detected, your card may be temporarily suspended, blocking it from further transactions until the questionable charge can be verified. Notifying us of your travels will reduce the possibility of an account restriction due to suspicious or unusual transactions. Furthermore, if you are out of town, contacting you to verify the charge may be difficult and you may be inconvenienced if you are unable to use your card. Just provide us with a cell phone number where you can easily be reached during your travels.

How to Notify Us of Your Travel Plans

To ensure a smooth getaway, add a travel notice in one of the following ways:

  1. eBranch — log in from Wescom.org, click Card Center from the Menu bar, and select Travel Notice
  2. Moblie — log in to our Mobile Banking App from your Apple® or Android device, click the Card Center icon, and select Travel Notice
  3. Phone — call us at 1-888-4WESCOM (1-888-493-7266), Monday through Friday from 7 a.m. to 7 p.m., or Saturday from 9 a.m. to 5 p.m. Please be prepared to provide your travel dates and destination(s).