Q: What about the phone system is changing?
A: The new phone system will include a new, friendly virtual assistant to help serve your banking needs. You’ll experience faster service when asking for your account information.
Virtual assistants are available to answer your call and quickly direct you to your account balance, account history, and deposit history. More options to come!
If you have other account questions, a Member Contact Center Representative can address your needs during business hours: 7 a.m. to 8 p.m. Monday - Friday, 8 a.m. to 5 p.m. on Saturday, and closed Sundays.
As a reminder, all members have access to their accounts using the Wescom Mobile Banking App, Online Banking, or Teller#Phone at 1-877-4TELLER (1-877-483-5537) 24 hours a day, seven days a week.
Q: Why is the phone system changing?
A: As part of our ongoing efforts to add more value to your everyday banking experience with Wescom, we’re enhancing our phone system to better serve you. We’re making improvements to decrease wait times to provide the best possible experience for our Members.
Q: When will the phone system be changing?
A: Early spring 2023, you can expect to experience the new voice assistant when calling 1-877-4WESCOM (1-877-493-7266).