Wescom has become aware of a text message scam targeting cardholders. We're here to inform you about this fraudulent activity in order to keep your personal and financial information secure.
A fraudulent text message requesting the recipient to call a non-Wescom credit Union number has been reported.
The scam artists are attempting to obtain member card numbers and PINs in order to gain access to members' accounts via ATMs or POS (point of sale) purchases.
Please note, Wescom Credit Union never asks cardholders for their PIN and a text message from us will instruct you to call 1-888-4WESCOM (1-888-493-7266).
What You Should Do — and What You Shouldn't Do
Do Not Respond
Know that Wescom Credit Union will never send you unsolicited emails, text messages, or phone calls to request your personal financial information, such as your credit card number, expiration date, PINs or passwords, or full Social Security number. You should never reply to emails, phone calls, or any unexpected communication that ask you to CONFIRM, UPDATE, or PROVIDE your account information. Wescom will always instruct you to call 1-888-4WESCOM (1-888-493-7266).
Contact Wescom Immediately
If you receive a suspicious text message, email, or phone call claiming to be from Wescom Credit Union requesting sensitive information, DO NOT reply, click any of the links, or return the call. Instead, notify Wescom immediately by filling out the Fraud Reporting Form to report the suspicious activity or by calling the Member Service Center at 1-888-4WESCOM (1-888-493-7266). If the fraudulent message came through an email, please forward the email in question to firstname.lastname@example.org.
Sign Up for Alerts
If you haven't already done so, we encourage you to sign up for Wescom Account Alerts and Card Purchase Alerts for Visa® cardholders through eBranch. These alerts notify you through text or email when a purchase is made on your account or Wescom Visa® Card, which can act as an early warning system should fraud occur. SMS texts for Wescom Card Purchase Alerts are sent from 468-472 and SMS texts for Account Alerts are sent from 90703, never another number.
Additionally, we recommend you review your transactions on eBranch daily.
How Wescom Keeps You Protected
Wescom accounts are monitored 24 hours a day, 7 days a week for suspicious activity by an automated fraud detection system. When cards are believed to have been compromised, Visa reports them to Wescom. These accounts receive a higher level of scrutiny by our fraud detection software.
Please understand that although someone may have viewed the card information, it does not mean they will use it to commit fraud. In fact the more cards that are breached, the less likely an individual card will be affected by fraud.
You are Protected from Unauthorized Purchases
If you are a Visa cardholder, you are fully protected by a $0 liability policy. This means you will pay nothing in the event of unauthorized purchases.
To learn more about ensuring your security online and on the phone, please visit the Wescom Security Center.